FAQ – Frequently Asked Questions
Ordering
What is your MOQ?
Our standard MOQ varies by product. Please submit a quote request with your target product and quantity for a specific answer.
Can I request a sample first?
Yes, samples are available. Sample costs and lead times vary by product. Contact us to discuss sample arrangements before placing a bulk order.
What are your payment terms?
We accept T/T (bank transfer). Standard terms are 30% deposit upon order confirmation, with the balance paid before shipment. Other arrangements may be discussed for established partners.
Production & Shipping
What is the production lead time?
Standard lead time is typically 30–45 days after order confirmation and deposit receipt, depending on order volume and product type.
How are bulk orders shipped?
We ship via sea freight (FCL/LCL) for bulk orders. Air freight is available for samples or urgent small shipments. We work with your nominated freight forwarder or can recommend one.
What packaging options are available?
Products ship in standard export cartons with protective foam. Custom packaging (branded boxes, color printing) is available for OEM/ODM orders — see our OEM/ODM page.
After-Sales
What after-sales support do you provide?
We provide replacement parts for quality-related issues within the warranty period. Our team is available via email and WhatsApp to assist with any post-shipment concerns.
Still Have Questions?
Submit a quote request and include your questions — we’ll respond within 1 business day.
Contact Us